Understanding DISC Styles: Ask Better Questions, Avoid Labels
DISC provides a vocabulary for discussing behavioural preferences. It should not become a shortcut for…
Effective Delegation: Agree on Outcomes, Authority and Support
Delegation is more than passing a task to someone else. It means agreeing on the…
How to Write a Business Plan You Can Use and Review
July 12, 2023
How to Write a Business Plan You Can Use and Review
A business plan should make your choices, assumptions and next actions easier to examine. It…
Employee Retention: Diagnose Before You Act
June 22, 2023
Employee Retention: Diagnose Before You Act
Employee retention is worth investigating, but no single initiative can ensure that people stay or…
Building Authentic Leadership
May 30, 2023
Building Authentic Leadership
Updated September 2026. Authentic leadership is not a performance of confidence. It starts with a…
Small-Business Mistakes: Seven Assumptions and Processes to Review
A business review is more useful when it identifies a decision you can improve than…
Workplace Inclusion: Identify Barriers and Act Responsibly
April 22, 2023
Workplace Inclusion: Identify Barriers and Act Responsibly
Workplace inclusion begins with reducing unfair barriers, not with a promise of higher profit or…
Automation and Machine Learning: Make Responsible Business Choices
Before asking what you can automate, ask what should improve for the people using or…
Strategy vs. Tactics: Turn Clear Choices into Action
March 31, 2023
Strategy vs. Tactics: Turn Clear Choices into Action
A goal describes an outcome you want. A strategy explains the choices you will make…
Meta-Programs and Team Building: Use Questions, Not Labels
When colleagues approach the same task differently, it is tempting to explain the disagreement with…